Global Capability Alignment
Global Standards
Streamline Lab Processes
Agile Delivery
Through in-depth operational analysis across the U.S., Europe, and Australia, we documented and compared lab capabilities, workflows, and variabilities to identify opportunities for process standardization and innovation. We facilitated collaborative whiteboard sessions to design solution candidates, implemented lightweight agile processes (using Kanban and Jira), and worked with stakeholders to shape feature roadmaps and manage iterative rollouts. Our work laid the foundation for a unified, efficient, and scalable global lab ecosystem — delivered through agile execution and grounded in deep domain understanding.
Harmonizing Global Lab Operations Through Process Design and Agile Delivery
Client: IDEXX Labs
Category: Veterinary Diagnostics
Date: 2017
As IDEXX Laboratories grew its footprint of diagnostic lab services across global markets, it faced a critical challenge: inconsistent operating models and disparate LIMS platforms across regions. Working as part of a high-performance team, we helped design and deliver a custom SaaS-based Lab Information Management System (LIMS) capable of supporting global scale with regional nuance.